-----Original Message-----
From: Wayne Turnbull [mailto:wayne.turnb...@kcl.ac.uk]
Sent: Tuesday, October 14, 2008 9:32 AM
To: cyto-inbox
Subject: Diva 6.1.1 user issues

Afternoon flowers,

Having recently moved to Diva 6.1.1, we're experiencing some software
lock-up problems, usually after closing down CS&T, that require a
full re-install, which is becoming tiresome, and I wondered if any
others had experienced similar problems?

Wayne

Wayne Turnbull
Flow Cytometry Services
Department of Immunobiology
GKT Guy's Hospital
London SE1 9RT
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Re: Diva 6.1.1 user issues
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From: Berend <b.hooibr...@amc.uva.nl>
Date: Thu Oct 16 2008 - 03:58:54 EDT

We have seen similar problems with 6.1.1 and CST module. I am not
able to run the cst when I started the diva software in a Windows
(normal)User account. It locks-up immediately. So, we first log in
as
administrator in windows xp, do the cst run, quit diva after this qc-
check and log in as (limited) user. Thereafter we startup diva again
and everything works fine, except the cst and configuration modules.
Our service engineer (BD) couldn't fix it so far. Still I prefer the
let everybody work as limited user with the LSR, to keep systems
clean from al kind of ?%^&b 9b  b " people want to install.
Berend

On Oct 15, 2008, at 3:43 PM, Nilles, Tricia L.. wrote:

> Wayne,

> Yes, we also have experienced a similar issue.     After running CS&T,
> we cannot make any
> changes (ie renaming specimens, experiments) we first have to exit
> and relaunch the
> software.  Logging out does not work.  I have discussed this with
> our local service rep
> and also one of the software specialists who came in for local
> training and demos, and no
> one has offered a 'fix'.

> Tricia L Nilles
> Research Specialist
> Flow Cytometry Laboratory
> Johns Hopkins Bloomberg School of Public Health
> Phone:     410-502-9290
> Fax:       410-614-2503

> -----Original Message-----
> From: Wayne Turnbull [mailto:wayne.turnb...@kcl.ac.uk]
> Sent: Tuesday, October 14, 2008 9:32 AM
> To: cyto-inbox
> Subject: Diva 6.1.1 user issues

> Afternoon flowers,

> Having recently moved to Diva 6.1.1, we're experiencing some software
> lock-up problems, usually after closing down CS&T, that require a
> full re-install, which is becoming tiresome, and I wondered if any
> others had experienced similar problems?

> Wayne

> Wayne Turnbull
> Flow Cytometry Services
> Department of Immunobiology
> GKT Guy's Hospital
> London SE1 9RT

Berend Hooibrink
Flow cytometry core facility
Dept.. Cellbiology & Histology room L3-115
AMC
Meibergdreef 15
1105AZ  Amsterdam
Netherlands
Tel.: 31(0)20-5666804
Fax: 31(0)20-6974156
Received on Thu Oct 16 15:38:00 2008
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RE: Diva 6.1.1 user issues
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From: Ted Hibbs <Ted_Hi...@bonfils.org>
Date: Thu Oct 16 2008 - 22:27:10 EDT

Berend,

We had a similar issue when we first got our BD CantoII with Diva
6.1.1.  It
is related to the permissions on the folders on the C:\ drive, though
I donb t
remember exactly where.  Once I changed the permissions on the
folders, it is
working well.

Ted

From: Berend [mailto:b.hooibr...@amc.uva.nl]
Sent: Thursday, October 16, 2008 1:59 AM
To: Cytometry Mailing List
Subject: Re: Diva 6.1.1 user issues

We have seen similar problems with 6.1.1 and CST module. I am not
able
to run
the cst when I started the diva software in a Windows (normal)User
account.
It locks-up immediately. So, we first log in as administrator in
windows xp,
do the cst run, quit diva after this qc-check and log in as (limited)
user.
Thereafter we startup diva again and everything works fine, except
the
cst
and configuration modules. Our service engineer (BD) couldn't fix it
so far.
Still I prefer the let everybody work as limited user with the LSR,
to
keep
systems clean from al kind of ?%^&b 9b  b " people want to install.

Berend

On Oct 15, 2008, at 3:43 PM, Nilles, Tricia L.. wrote:

Wayne,

Yes, we also have experienced a similar issue. After running CS&T, we
cannot
make any

changes (ie renaming specimens, experiments) we first have to exit
and
relaunch the

software.  Logging out does not work.  I have discussed this with our
local
service rep

and also one of the software specialists who came in for local
training and
demos, and no

one has offered a 'fix'.

Tricia L Nilles

Research Specialist

Flow Cytometry Laboratory

Johns Hopkins Bloomberg School of Public Health

Phone: 410-502-9290

Fax:  410-614-2503

-----Original Message-----

From: Wayne Turnbull [mailto:wayne.turnb...@kcl.ac.uk]

Sent: Tuesday, October 14, 2008 9:32 AM

To: cyto-inbox

Subject: Diva 6.1.1 user issues

Afternoon flowers,

Having recently moved to Diva 6.1.1, we're experiencing some software

lock-up problems, usually after closing down CS&T, that require a

full re-install, which is becoming tiresome, and I wondered if any

others had experienced similar problems?

Wayne

Wayne Turnbull

Flow Cytometry Services

Department of Immunobiology

GKT Guy's Hospital

London SE1 9RT

Berend Hooibrink

Flow cytometry core facility

Dept.. Cellbiology & Histology room L3-115

AMC

Meibergdreef 15

1105AZ  Amsterdam

Netherlands

Tel.: 31(0)20-5666804

Fax: 31(0)20-6974156

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RE: Diva 6.1.1 user issues
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From: Linkes, Sean Patrick <sean.lin...@utoledo.edu>
Date: Tue Oct 14 2008 - 16:11:56 EDT

No problems here. Our CS&T works wonderfully. Sometimes the setup
doesn't work right even with a freshly prepared tube of beads (with
the BD Field Service guy leaving one day prior having aligned the
lasers).        Sean

Sean Linkes MS
Research Associate
Flow Cytometry Core Manager
The University of Toledo HSC
(419) 383 3402
<http://hsc.utoledo.edu/depts/micro/UT_Flow_Cytometry.html>

________________________________

From: Wayne Turnbull [mailto:wayne.turnb...@kcl.ac.uk]
Sent: Tue 10/14/2008 9:32 AM
To: cyto-inbox
Subject: Diva 6.1.1 user issues

Afternoon flowers,

Having recently moved to Diva 6.1.1, we're experiencing some software
lock-up problems, usually after closing down CS&T, that require a
full re-install, which is becoming tiresome, and I wondered if any
others had experienced similar problems?

Wayne

Wayne Turnbull
Flow Cytometry Services
Department of Immunobiology
GKT Guy's Hospital
London SE1 9RT
Received on Wed Oct 15 14:18:00 2008
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RE: Diva 6.1.1 user issues
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From: Roberts, Daniel <Daniel.Robe...@covance.com>
Date: Wed Oct 15 2008 - 18:53:42 EDT

 I've been using 6.1.1 since May - no problems here. I'd question
your
Ram,
but if you bought the computer as part of the package - you should be
OK. I
know that sometimes leaving the beads on there can cause issues - but
If
memory serves (as opposed to habit) the CST software prompts/makes
you
take
the beads off. Other than that, I can't think of why it wouldn't
reconnect
to Diva.

Dan
Technical Resource Specialist
Covance Labs, NA
Vienna, VA  20850

-----Original Message-----
From: Linkes, Sean Patrick
To: cyto-inbox
Sent: 10/14/2008 3:11 PM
Subject: RE: Diva 6.1.1 user issues

No problems here. Our CS&T works wonderfully. Sometimes the setup
doesn't work right even with a freshly prepared tube of beads (with
the
BD Field Service guy leaving one day prior having aligned the
lasers).
Sean
Sean Linkes MS
Research Associate
Flow Cytometry Core Manager
The University of Toledo HSC
(419) 383 3402
 <http://hsc.utoledo.edu/depts/micro/UT_Flow_Cytometry.html>

  _____

From: Wayne Turnbull [mailto:wayne.turnb...@kcl.ac.uk]
Sent: Tue 10/14/2008 9:32 AM
To: cyto-inbox
Subject: Diva 6.1.1 user issues

Afternoon flowers,

Having recently moved to Diva 6.1.1, we're experiencing some software
lock-up problems, usually after closing down CS&T, that require a
full re-install, which is becoming tiresome, and I wondered if any
others had experienced similar problems?

Wayne

Wayne Turnbull
Flow Cytometry Services
Department of Immunobiology
GKT Guy's Hospital
London SE1 9RT

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If anyone is interested in their software to function properly please
contact Kanecki Associates Inc.

Http://www.kanecki.com
Ceo@kanecki.com
Mitch@kanecki.com

Mitchell Haynes
Vp.
Kanecki Associates Inc
281-444-1619

Thank you